Deliveries, collections & returns

Deliveries & Collection & Returns

Order by 5pm on Monday to Thursday and your products should be ready to collect the following afternoon from our Christchurch Hospital in Purewell or our Highcliffe Surgery.  If ordering on a Friday or the day before a Bank Holiday your order should be available the afternoon of the next normal working weekday. Please note that orders to our Bransgore Surgery may take up to 2 working days to arrive due to their shorter opening times.
All orders should be collected within 5 working days of expected delivery (excluding weekends). Please contact us if you are unable to collect your order within this time frame. Please ring the surgery for specific requests.
Under distant selling regulations you are entitled to cancel your order up to 7 days after collection. Please return the unopened product to the surgery with your receipt to receive your refund.
Hills Science Plan and Royal Canin have a satisfaction guarantee on their food.  Should your pet find their food unpalatable, you can return the food the the surgery with a receipt for a refund.
Any food found to have an expiry date within 1 month of the collection date will be replaced free of charge.

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